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Shipping, payment and returns

Your package will be processed and shipped within 3 to 5 business days.

Please take in consideration that if your package is returned to me due to wrong or incomplete address ( missing building, apartment, street number, etc.) or because you didn't pick up your package at the post office in case of absence at your home. The cost of returning your package will be at your expense. Thank you for your understanding.

Pursuant to Article L121-20 of the Consumer Code, the buyer has a period of fourteen working days from the delivery of their order to exercise their right of withdrawal and thus return the product to the seller for exchange or refund without penalty, except for the cost of return.

 

The return postage is at the expense of the Buyer. The return of the goods must be made in the original packaging with a copy of the invoice. All products used, blister opened or damaged by the Buyer will not be exchanged or refunded.

 

For all requests, please contact us by email: contact@hievaya.com